Shipping Policy

Thank you for shopping with ASHES! We strive to process and ship all orders as quickly as possible.

Orders are typically processed within 2–5 business days after purchase. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that shipping times may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances beyond our control. ASHES is not responsible for delays caused by the shipping carrier.

Customers are responsible for providing accurate shipping information at checkout. ASHES is not responsible for orders shipped to an incorrect address provided by the customer.

Once an order has been shipped, ASHES is not responsible for lost, stolen, or damaged packages. If your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim.

Shipping rates are calculated at checkout based on the weight of your order and your shipping location.

Orders shipping outside the lower 48 states, including Alaska, Hawaii, and U.S. territories, may require additional shipping fees due to increased carrier costs. If additional shipping charges are required, ASHES will contact the customer for approval before the order is shipped. If the additional shipping cost is not approved, the order may be canceled and refunded.

If you have any questions regarding your order or shipping, please contact us and we will be happy to assist you.

Thank you for supporting ASHES! 🤍